Business identity and contact

Interiors360 is a brand owned and operated by MK Design, a registered business firm based in Chennai, Tamil Nadu, India. References to Interiors360, we, us and our mean MK Design trading under that brand. Unless the accepted agreement expressly identifies another entity, MK Design is the contracting and invoicing business. These terms do not create a separate legal entity called Interiors360.

Business contact address: 229, Madavaram Red Hills Rd, Kilburn Nagar, Madhavaram, Chennai, Tamil Nadu 600060, India. Email: hello@interiors360.in. Telephone: +91 63690 34569. Website: https\://www\.interiors360.in. GSTIN: 33ABCFM9889Q1Z7.

Purpose and application

These terms explain the conditions for using our website and, when accepted as part of a project contract, engaging our interior design and execution services. We aim to keep expectations clear and resolve concerns respectfully. “Client” means the person or entity identified in the accepted project contract. “Project” means the agreed work at the identified property. “Written” includes a reliable electronic record through an agreed communication channel.

Part A applies to website use to the extent validly notified and legally applicable. Part B applies only when it is expressly incorporated into a quotation, proposal or agreement accepted by the client. A website visit or an enquiry alone does not create a paid project, authorise procurement or constitute acceptance of undisclosed financial terms.

These terms do not exclude mandatory rights or remedies. References to another policy apply only to a version made available before the relevant commitment. A subsequent website update does not retrospectively change an existing project contract.

Information enquiries and consultations

The website describes our services and provides portfolios, design information, videos, indicative prices and ways to request a consultation. Submitting a form, calling us or contacting us through WhatsApp authorises a relevant response to the request, subject to applicable privacy and communication requirements. It does not automatically authorise unrelated marketing or waive DND or NDNC protections.

A consultation advertised as free has no consultation fee. A charge for a separate site visit, detailed drawing, specialist advice or other service must be explained and accepted before it is incurred. We may assess whether an enquiry is suitable for our service area, scope and capacity before accepting a project. If we cannot take it forward, no paid obligation arises merely from the enquiry.

Website content and advertised offers

Indicative or “starting from” prices relate to the stated example or package and its disclosed assumptions. The actual project price depends on verified scope, quantities, specifications, site conditions and applicable taxes. Any material exclusions and offer conditions must be explained before purchase. We will not add mandatory charges that were not properly disclosed.

Photographs and visualisations may contain styling, appliances, loose furniture or other items outside a particular quotation; inclusions must be identified clearly. We will correct material errors when identified. General qualifications in these terms do not cancel an express representation, permit misleading advertising, or remove a remedy for reliance on a legally actionable statement.

Design tips and knowledge videos provide general information. Site-specific safety, structural, electrical, fire, waterproofing and other technical decisions require suitable professional assessment. No visitor should undertake hazardous work solely on the basis of general website content.

Permitted use and intellectual property

You may browse the website and use its publicly available information for personal evaluation of our services and other lawful purposes. Content is owned or lawfully used by MK Design or the relevant rights holder. Except where law permits or permission is given, you must not commercially reproduce our original drawings, photographs, videos, text or branding, or falsely present them as your own work.

Please do not interfere with website security, upload malicious material, impersonate another person, submit knowingly false enquiries, or collect other users’ personal information without a lawful basis. Reasonable access controls may be used to address misuse. They do not prevent honest criticism, lawful research, reporting wrongdoing or exercising statutory rights.

External services privacy and availability

External maps, messaging platforms, social media, videos and payment services may have their own terms. Linking to a property developer, residential community, manufacturer or other organisation does not by itself create an agency relationship or authorise us to bind that organisation.

Our Privacy Policy explains personal information handling. Any optional marketing, tracking or publicity consent must be obtained through an appropriate mechanism and is not inferred from acceptance of these commercial terms.

We take reasonable steps to maintain the website but cannot promise uninterrupted access. Maintenance, connectivity issues and events beyond reasonable control may affect availability. Website downtime does not excuse an existing project obligation or remove a remedy for a failure attributable to us.

Forming the project contract

Before a paid engagement, the client will receive the proposal, scope, price or fee basis, payment stages and applicable terms. The contract is formed through the acceptance mechanism identified in the proposal, such as signature, explicit electronic acceptance or written confirmation referencing the documents. Any required payment and our confirmation of the order should be recorded clearly.

The client must be legally capable of contracting. A person accepting for a company, property owner or other client must have authority to do so. Each contracting client and any person responsible for payment must be identified expressly; merely being a family member, occupant or point of contact does not make someone a contracting party.

Project-specific scope, prices, payment stages, programme, warranties and other commercial commitments will be recorded in the accepted quotation or project agreement. They may not be changed after acceptance without an agreed variation or another lawful contractual basis. Optional charges and restrictions must be expressly disclosed and accepted; they do not operate as undisclosed default terms.

Contract documents and priority

Unless the signed agreement specifies otherwise, an inconsistency is resolved in this order: a later change order accepted by both parties; the signed project agreement and its accepted attachments; accepted specifications, bill of quantities and drawings; the accepted quotation; and these terms and an expressly incorporated cancellation policy. A later document prevails only on the points it expressly changes.

An approval of a drawing is not, by itself, approval of an unstated price increase or waiver of another obligation. A quantity document and drawing that conflict must be clarified before affected fabrication or installation. No document overrides a mandatory legal requirement.

The accepted documents record the project agreement, but this does not exclude liability for fraud, misleading representations or another obligation that cannot lawfully be excluded. We will supply an accessible copy of the accepted terms and relevant revisions.

Service model and scope

The agreement must identify whether the engagement is design only, design with specified coordination, execution of an approved design, or a combined design and execution service. Only the deliverables and responsibilities expressly included in the accepted scope form part of the price.

The scope should identify rooms and areas, surveys, concept options, layouts, visualisations, working drawings, specifications, quantities, procurement, supervision, fabrication, installation, testing, cleaning, handover and support. Where relevant, it must separately identify civil alterations, plumbing, electrical work, false ceilings, lighting, painting, flooring, furniture and appliances.

Structural engineering, statutory approvals, architectural certification, fire design, specialised waterproofing and other regulated or specialist services are included only if expressly assigned and delivered by appropriately qualified persons. We will not proceed with work that we know requires an unfulfilled approval or specialist safety assessment.

Client representative and project communications

The client will nominate an authorised representative and identify the decisions that representative may make. We will nominate a project contact. Changes to authority must be notified promptly in writing. A representative cannot bind the client beyond the authority actually given and reasonably communicated.

Approvals should identify the relevant dated or numbered drawing, sample, quotation or instruction. An email or WhatsApp message may record approval where that channel is agreed and the instruction is sufficiently clear. Material oral instructions will be confirmed before implementation. Silence, an unread message or presence at the site will not constitute approval of a material design or price change.

Please route instructions affecting our scope through the authorised project contact. Conflicting instructions may require affected work to pause while they are clarified. Any resulting extension or cost depends on its actual impact and contractual responsibility. Necessary records will be retained consistently with our Privacy Policy and applicable law.

Client information measurements and site assessment

The client should provide available property plans, access information, appliance specifications, known defects and other information reasonably necessary for the agreed work. We will use reasonable care in verifying information within our scope and will raise material inconsistencies we identify.

Fabrication dimensions must be based on the agreed verification process and relevant site conditions. Dimensions taken from a marketing plan or preliminary drawing should not be used for final manufacture without the required checks. Changes made by others after measurement must be communicated before fabrication.

We are not responsible for a concealed condition that could not reasonably have been identified through the agreed assessment. We remain responsible for shortcomings in the assessment we undertook and damage caused by our own failure to exercise reasonable care. Additional investigation or remedial work requires an agreed instruction, except for reasonable emergency action necessary to prevent immediate harm.

Design deliverables and revisions

The design schedule must identify the deliverables, formats, stages, approval dates and number or extent of included revisions. Concept images and renders communicate the intended design; approved working drawings and specifications control execution where that priority is expressly agreed.

The client should provide a consolidated design brief and feedback within the agreed review periods. A change in preferences after an approved stage, an additional option beyond the included allowance or a new requirement may be a paid variation. We will explain the fee and schedule impact before undertaking it.

Correcting our error or a failure to meet the agreed brief is not a chargeable client revision. Design approval does not excuse an error within our professional scope, unsafe work or departure from mandatory requirements.

Design only projects and execution by others

For design only engagements, the contract must state whether site visits, construction detailing, measurement verification, contractor coordination or execution supervision are included. A design engagement does not automatically make us responsible for day-to-day management of a separately appointed contractor.

Subject to the agreed licence, the client may provide final project drawings to the contractor implementing that project. The executing contractor must verify construction conditions, safe methods, dimensions and technical interfaces within its own responsibilities and seek clarification before making a material departure.

We remain responsible for the design services we agreed to provide. We are not responsible for an independent contractor’s unauthorised changes, workmanship or failures beyond our scope, except to the extent our own breach or negligence contributed. Responsibility for amendments and site queries should be recorded to avoid gaps between design and execution.

Design approvals and production release

Before procurement or manufacture, the parties should record the approved layout, relevant dimensions, materials, brand and grade, colours, finishes, hardware, accessories, appliance openings and other critical specifications. Any sample or mock-up controlling the finish should be identified.

Production release authorises work to those documents and specifications. A later client change may involve replacement material, redesign, remanufacture, supplier charges and a revised completion date. Those consequences require a documented variation; they are not an automatic right to charge any amount.

Client approval does not transfer to the client a technical responsibility allocated to us. We will identify reasonably foreseeable functional or safety issues before seeking approval. A preference that conflicts with safety or law may be declined with an explanation and suitable alternatives.

Prices quantities taxes and quotation validity

Each quotation must identify whether it is fixed price, provisional, measured work, cost plus or another agreed basis. A bill of quantities must identify units, measurement rules, included components and applicable rates. If final quantities are to be measured, the process and opportunity for verification must be stated in advance.

The quotation will state its validity, GST treatment, other taxes where applicable and specific exclusions. Transport, floor access, lift protection, parking, association charges, dismantling, debris removal, storage and outstation costs are payable only where disclosed or subsequently agreed. A package allowance must explain how selections above or below the allowance are reconciled.

After acceptance, ordinary price fluctuations do not authorise a unilateral price increase unless a clear, lawful adjustment mechanism was agreed. A newly applicable tax will be addressed under law and the agreed tax basis. An error must be discussed and lawfully resolved; it does not create an unrestricted right to rewrite an accepted price.

Payment milestones and payment security

The payment schedule in the accepted quotation or project agreement must state the amount or percentage, event triggering payment, invoicing process and due date for each stage. Design fees, material advances, fabrication, installation and handover payments should correspond to clearly described obligations. We will issue appropriate invoices and receipts.

Please pay only through the account or channel officially identified by MK Design. Verify changed bank instructions through a previously established contact. Payment to an individual worker or unauthorised recipient is not ordinarily payment to MK Design unless we authorised or subsequently acknowledged that collection. Responsibility for a payment fraud depends on the facts and applicable law; this clause does not excuse our own security failures.

Overdue undisputed amounts may trigger written notice and the suspension process in section 28. Interest or late charges apply only if the precise rate or formula was expressly agreed in the accepted quotation or project agreement and is lawful and reasonable. No blank rate, compounding charge or retrospective administrative fee is implied. Genuine invoice concerns should be raised promptly, and undisputed amounts remain payable.

Variations and additional work

A variation must identify the changed scope, revised drawings or specifications, added or reduced price, tax effect, supplier commitments and schedule impact. Both parties must accept it before the affected work proceeds. The client should not rely on an unpriced verbal assurance as a final variation agreement.

Urgent protective work may be undertaken without prior approval only where reasonably necessary to prevent immediate harm and prior consultation is impracticable. We will notify the client promptly, explain what was done and substantiate any amount claimed. This is not authority for discretionary upgrades.

Reduced scope will be credited fairly, accounting for work already performed and unavoidable authorised commitments. Neither party may recover twice for the same item. A variation to one part of a package does not automatically cancel all original pricing or protections.

Site access permissions and readiness

The project schedule must allocate responsibilities for owner and association permissions, statutory permissions, working hours, power, water, safe access, lift availability, storage and site security. The client will arrange only those facilities and permissions expressly allocated to the client. Responsibilities allocated to us remain ours.

The site must be reasonably ready for the scheduled work, including agreed possession, removal of obstructing belongings and resolution of identified prerequisite work. Occupied homes require an agreed protection and access plan. Known access restrictions or association rules should be disclosed before scheduling.

If readiness or access differs materially from the agreement, we will document the impact and discuss options. Additional attendance, storage or remobilisation charges must be reasonably incurred, evidenced and supported by the agreed terms or a later accepted arrangement. No charge applies merely because a team attended without a confirmed appointment.

Existing conditions and specialist interfaces

The parties should record significant existing damage and known dampness, seepage, termites, unsafe services or structural concerns before work starts. Waterproofing, pest treatment, load-bearing changes, gas installations and electrical capacity require appropriate assessment and allocation of responsibility.

We will not conceal a known unresolved condition behind finishes without bringing the issue to the client’s attention. Where remedial work falls outside our scope, the affected activity may be paused pending an appropriate solution. A client instruction does not require us to perform unlawful or unsafe work.

Damage caused by a pre-existing condition or an independent party is allocated according to evidence and causation. We remain responsible where our work creates or worsens the problem or where investigation or remediation was within our agreed scope. There is no blanket exclusion for every moisture, termite, structural or electrical issue.

Procurement materials samples and substitutions

Materials and products must match the agreed brand, grade, specification and reasonable quality requirements. A proposed substitution affecting performance, price, warranty or appearance requires prior written approval and an appropriate adjustment. Unavailability alone does not authorise an inferior substitute.

Natural materials and manufacturing batches may show reasonable grain, texture or shade variations. Screen colours and renders may differ from physical finishes. Relevant samples, tolerances and manufacturer standards should be agreed before ordering where practicable. These qualifications do not authorise defects, unacceptable workmanship or material departure from the approved selection.

The agreement should identify client-supplied items and delivery dates. We will exercise reasonable care in handling items in our custody. Responsibility for an inherent defect in a client-supplied product is distinct from responsibility for damage caused by our installation or handling. Warnings about known incompatibility should be given before installation.

Custom fabrication delivery ownership and risk

Custom cabinetry, cut materials and made-to-order items may have limited cancellation or resale value once authorised production begins. Their financial treatment on cancellation is governed by section 29 and the accepted cancellation policy, with documented stages and credits for recoveries.

The contract must identify where completed goods will be delivered, any agreed offsite storage, and when ownership and risk pass. For consumer projects, risk should not be shifted merely because an item has been ordered or is held by our supplier. Unless expressly and lawfully agreed otherwise, we bear risk for goods within our custody and control until delivery and installation of those goods, subject to damage caused by the client or an independent party.

Any retention of ownership over unpaid movable goods must be expressly agreed and lawful. It does not authorise forcible entry, removal of fixtures, disconnection of essential services or damage to the property. Recovery of disputed amounts must follow lawful procedures. Insurance responsibilities and any special storage risks should be recorded before exposure arises.

Programme commencement and working days

The project programme must identify its start conditions, estimated duration or binding completion date, work calendar, dependencies and responsibility for critical decisions. A working day has the meaning recorded in the accepted quotation or project agreement. If no definition was agreed, the parties will clarify the working calendar in writing before relying on it to calculate a completion commitment; association restrictions and approved holiday closures should be identified rather than added retrospectively.

Design finalisation, site readiness, agreed payment stages and material lead times may affect commencement only to the extent actually relevant and previously disclosed. A website example of a completed project is not automatically the schedule for every project. An express delivery promise made for this project remains subject to its lawful agreed terms.

We will provide reasonable progress updates. We will not declare completion solely because a planned date has arrived, an invoice has been raised or a client has begun occupying an unfinished property.

Delay extensions and mitigation

A party affected by a material delay must notify the other promptly, explain its cause, identify affected activities and take reasonable steps to reduce the impact. A request for an extension should show the actual effect on completion and account for overlapping causes.

Client-directed changes, delayed decisions, access failures or independent work may justify proportionate extensions and reasonable documented costs where allocated to the client. Supplier delay does not automatically excuse our procurement or planning failures. We remain responsible for subcontractors performing our agreed scope.

Any agreed delay compensation must state the trigger, calculation and maximum and be lawful and proportionate. No unstated penalty applies to either party. Foreseeable accommodation, storage or other reliance costs that matter to the client should be discussed and addressed expressly before acceptance; their omission does not remove a remedy otherwise provided by law.

Execution workmanship and quality checks

We will perform the accepted scope with reasonable skill, care and appropriate materials, using competent personnel and complying with applicable requirements. The agreed quality benchmarks, mock-ups, tolerances and testing requirements will guide inspection. Minor visual variations are assessed against those benchmarks and reasonable expectations, not an invented blanket tolerance.

Inspection hold points should identify concealed services, waterproofing where included, anchoring, electrical testing, hardware operation and other critical work. Relevant testing and certification included in the scope will be completed by appropriately qualified persons before use.

Periodic visits, client observations or interim payments do not waive defects or transfer our execution duties. Where a concern is substantiated, we will provide an appropriate rectification plan and access arrangements. The client should give a reasonable opportunity to inspect and remedy, subject to urgency, safety and statutory rights.

Personnel subcontractors and independent vendors

We may engage competent subcontractors and suppliers to deliver our scope, but remain responsible to the client for our contractual obligations. Our internal vendor dispute does not automatically become the client’s responsibility.

Where the client directly appoints another contractor, the agreement should identify interfaces, sequence, supervision and access duties. We are responsible for our own agreed coordination and any loss to which our breach contributes, but do not guarantee an independent contractor’s performance outside our scope.

Please do not make side arrangements with workers that conflict with the accepted scope or safe site management. If separately agreed work is permitted, its contracting party and responsibility must be clear. A vendor’s confidentiality, payment, safety, quality, indemnity and performance obligations require a separately accepted vendor contract or purchase order; website publication alone does not create them.

Safety property protection and conduct

Both parties will cooperate on safe access and reasonable site rules. We will provide appropriate precautions for our work, protect relevant surfaces and property with reasonable care, and manage personnel under our control. The client should secure valuables and notify us of items requiring special handling, without that relieving us of responsibility for damage we cause.

Children, pets and unauthorised visitors must be kept away from active work areas. We may pause an activity presenting a serious safety risk. Any extension or cost depends on the cause and contractual allocation; safety must not be used as a pretext to demand an unrelated payment.

Threats, harassment, violence and discriminatory abuse are unacceptable from either side. Serious conduct may justify immediate protective suspension and, where proportionate and lawful, termination. Honest disagreement, a good faith complaint or an unpaid genuinely disputed invoice does not by itself amount to harassment.

Completion inspection and handover

We will invite a joint inspection when the agreed scope is substantially complete and suitable for its intended use, subject to identified minor snags. Major incomplete work or a safety defect prevents that description where it materially affects use. A dated snag list should identify the issue, responsible party, agreed remedy and target date.

The handover package should include applicable product and workmanship warranties, care instructions, agreed test records, access devices, final drawings where included, final accounts and relevant supplier documents. Any exclusions must have been disclosed in the scope.

Please report visible concerns promptly and within any review period stated in the accepted quotation or project agreement so they can be investigated promptly. The review period is an administrative request, not a forfeiture of latent defect, warranty or statutory rights. Occupation, payment or a handover signature does not waive a recorded issue or another non-waivable right.

Final payment and any retention follow the accepted milestone arrangement. A reasonable disputed portion may be addressed separately from undisputed sums. Neither party should use a minor issue to impose a disproportionate withholding or insist on a blanket waiver as a condition of completing an outstanding obligation.

Pauses nonpayment and remobilisation

For overdue undisputed payment or another remediable material breach, the affected party must give written notice identifying the breach and the reasonable remedy period specified in the accepted quotation or project agreement before suspending affected obligations. If no period was agreed, the notice must allow a reasonable period in the circumstances. Immediate protective suspension is permitted where necessary for a serious safety or legal risk.

We will secure affected work reasonably and explain the impact of a pause. If the client requests an extended hold, the parties should agree the duration, protection measures, storage, material treatment and a revised programme. No automatic abandonment or forfeiture follows from silence alone.

Reasonable remobilisation or storage costs are recoverable only where properly disclosed or agreed and attributable to the other party’s responsibility. If the pause results from our breach, we cannot charge the client for correcting that breach. A restart date should reflect reasonable actual availability without punitive delay.

Cancellation termination and financial settlement

The accepted Cancellation and Refund Policy applies alongside this section. If it conflicts with a mandatory right, that right prevails. Where no separate policy was accepted, this section governs the contractual settlement subject to law.

The client may request full or partial cancellation in writing. We will stop avoidable further expenditure, identify completed work and unavoidable authorised commitments, and provide an itemised account. Earned design fees, conforming work delivered and reasonable nonrecoverable commitments may be accounted for; the remaining balance will be refunded. A deposit is not automatically forfeited in full, and lost future profit is not an automatic deduction.

For customised items, we will substantiate the production stage and account for cancellation, return, reuse or resale recoveries. We will not retain both the full item price and the recoverable benefit of the item without an appropriate credit or agreed lawful basis. Defective or nonconforming supply remains subject to applicable remedies even if customised.

Either party may terminate for a material breach after the agreed or otherwise reasonable notice and opportunity to remedy, where capable of remedy. If we withdraw for reasons unrelated to client breach, we will return payments for unperformed services and undelivered goods, account fairly for any accepted completed work, and meet any further contractual or legal responsibility. Any cancellation charges must comply with applicable reciprocity requirements for electronic commerce.

Eligible refunds will be initiated within the period stated in the accepted quotation, project agreement or incorporated Cancellation and Refund Policy or any shorter mandatory period; otherwise within a reasonable period without avoidable delay. We will not withhold an undisputed refund solely because another item remains disputed. Credits instead of money require the client’s agreement where money is otherwise due. Tax documents will be adjusted as required. Rights to approach a bank or statutory forum remain unaffected.

Warranty support and exclusions

Before acceptance, the warranty schedule must identify each covered material or product, the provider, duration, start date, coverage, remedy, exclusions, claim route and treatment of labour, transport and removal. A manufacturer’s material warranty and our workmanship or onsite support are distinct and must be described accurately.

Our website advertises an extended core-material warranty and one year of onsite service support. The project schedule must state exactly which core materials qualify, the applicable duration and conditions, and what onsite support includes. These terms do not silently withdraw an applicable advertised or expressly promised benefit. An unresolved conflict must be clarified before the client commits.

Please report an issue promptly and allow reasonable access to investigate. Depending on the cause and applicable rights, a remedy may include repair, replacement, correction, a price adjustment or refund. A manufacturer’s process does not remove an independent obligation MK Design owes to the client.

Exclusions may apply to the extent damage is caused by misuse, unsuitable maintenance, unauthorised alteration, abnormal exposure or a condition outside our responsibility. Normal wear and consumable replacement should be distinguished from defects. We will assess causation fairly; alteration of one item does not automatically void every unrelated warranty. Payment disputes do not extinguish statutory defect rights.

Care maintenance and later alterations

We will provide relevant care guidance for installed finishes and products. The client should follow reasonable manufacturer instructions and avoid unsafe loading, persistent moisture and unsuitable cleaning methods. Aftercare services outside included support require a disclosed quotation and acceptance.

If another party alters completed work, responsibility for the resulting damage rests with the party legally responsible for that cause. We may charge for inspection or repair outside our responsibility only after explaining the basis and obtaining agreement. Emergency action to prevent harm does not, by itself, cancel unrelated remedies.

Design ownership and permitted project use

The project agreement must identify ownership and licensing of bespoke drawings, specifications, renders, photographs and other deliverables, taking account of rights held by employees, independent creators, clients and third parties. These terms do not claim ownership of material MK Design does not own or have authority to license.

MK Design retains its pre-existing templates, methods and proprietary materials. To the extent MK Design owns the relevant rights, and unless the project agreement states otherwise, payment of the corresponding design fees grants the client a non-exclusive licence to use final paid deliverables for implementation, occupation, maintenance and repair of the identified property, including necessary sharing with project contractors and advisers.

The licence for those purposes is worldwide, royalty free and lasts for the relevant copyright term, subject to rights we are authorised to grant. It does not permit commercial resale of the design or reuse at another property. Editable source files, additional properties, broader reuse and any assignment of ownership require express written agreement meeting applicable legal requirements. Payment for execution alone does not determine copyright ownership contrary to law.

We may withhold uncontracted source files, but not use an unrelated fee dispute to withdraw rights already granted for paid deliverables or withhold documents we must provide by contract or law. A limited project licence does not prevent the client from changing contractor, subject to appropriate settlement and the scope of that licence.

Confidentiality privacy and publicity

Each party will use the other’s confidential information only for the project or another authorised purpose and disclose it only to recipients who reasonably need it, professional advisers, or as required by law. Information lawfully public or independently obtained is not confidential solely because it is mentioned during the project.

Personal information is handled under our Privacy Policy and applicable law. Home photographs, client names, exact locations, voices and testimonials require suitable separate permission for promotional publication. A complimentary photoshoot or project engagement is not automatic advertising consent.

Confidentiality does not prevent a lawful complaint, honest review, disclosure to advisers or authorities, or evidence needed in legal proceedings. Records may be preserved and used for a dispute only on a lawful and proportionate basis.

Responsibility liability and third party claims

Each party is responsible for loss legally attributable to its own breach, negligence or wrongful conduct. Causation, reasonable foreseeability, contributory responsibility and reasonable steps to reduce avoidable loss will be considered. No automatic fine applies merely because an allegation is disputed or unsuccessful.

To the extent legally permitted and expressly accepted for the project, neither party is liable for remote or indirect commercial losses, including lost business opportunities, beyond recoverable loss under applicable law. A loss is not excluded merely by labelling it “consequential” if the law or express agreement makes it recoverable.

Any aggregate contractual liability cap applies only if the amount and basis are expressly stated in the project agreement and specifically accepted. If no cap is expressly agreed, these terms create no automatic cap. A cap or exclusion does not apply to fraud, wilful misconduct, death or personal injury caused by negligence, mandatory consumer or product liability, or another liability that cannot lawfully be limited. It does not reduce a refund otherwise due or the obligation to pay for properly performed work.

A party supplying material without the necessary rights, or giving an unlawful instruction, may be responsible for reasonable evidenced third-party claims directly caused by that conduct to the extent permitted by law. The affected party must give prompt notice, allow reasonable participation in defence and avoid a settlement imposing obligations on the other without consent. No indemnity covers loss caused by the claimant’s own breach or negligence or penalises ordinary consumer complaints.

Events beyond reasonable control

A genuinely exceptional event beyond the affected party’s reasonable control may justify relief only to the extent it prevents or delays an obligation and could not reasonably have been avoided or overcome. The party must notify the other, explain affected work and take reasonable mitigation steps.

Chennai weather and seasonal conditions should be considered in reasonable planning. An exceptional flood, cyclone or government restriction may qualify according to its actual impact; ordinary seasonal rain, insufficient funds, routine price increases and avoidable supplier failures do not automatically qualify.

An extension does not automatically authorise additional charges or retention of money for work never delivered. If prevention continues beyond an agreed longstop or a reasonable period with no workable alternative, either party may seek termination and a lawful, fair settlement accounting for performance, recoveries and applicable refund rights.

Complaints reviews and dispute resolution

Please send concerns to hello@interiors360.in with the project reference, relevant facts, supporting records and requested resolution. Telephone: +91 63690 34569. Postal contact: the business address in section 1.

We will acknowledge consumer complaints within 48 hours and address them within one month, or within another period required by applicable law. We will keep the complainant informed where investigation or an agreed remedy requires further steps. Where applicable, we will provide the recorded complaint and comply with any statutory escalation obligations.

The parties may attempt discussion or mutually agreed mediation. These steps do not prevent urgent relief or access to a competent consumer commission, regulator or court. No mandatory arbitration agreement is created by browsing this website. A separately agreed arbitration clause must comply with law and cannot remove non-waivable consumer remedies or permit an unlawful unilateral appointment.

Honest feedback and good faith complaints are welcome. Threats, fabricated evidence and knowingly false factual statements may be addressed through lawful remedies where the legal requirements are met. There is no blanket non-disparagement obligation, pre-agreed defamation penalty or restriction on reporting suspected wrongdoing.

Governing law and general provisions

Indian law governs these terms and the project contract. Subject to mandatory jurisdiction rules, civil disputes for which a contractual choice is legally permitted will be brought before competent courts in Chennai, Tamil Nadu that otherwise have jurisdiction. This does not restrict a competent consumer commission or other statutory forum, create jurisdiction where none exists, or shorten a statutory limitation period.

Project notices must use the addresses and channels identified for formal notices in the accepted project agreement. If none are specified, notices may be sent to the contact details provided for the engagement, with reasonable steps taken to confirm receipt. A sender should retain a reliable delivery record; an undelivered email or message does not automatically become effective notice. Routine project messages and formal notices should be distinguished where the agreement requires it.

Neither party may transfer obligations in a way that materially prejudices the other without the consent or other lawful basis required. Subcontracting does not release us from our obligations. If a provision is unenforceable, the remaining provisions continue to the extent lawful. A delayed exercise of a right does not automatically waive it. Provisions intended to survive completion, including accrued payment, confidentiality and licensed use, survive to their lawful extent.

Changes to website terms and project terms

We may update website terms prospectively and display the new effective date. A material project change requires an accepted variation or another lawful contractual mechanism. Continued website use alone does not amend an existing project price, warranty, liability allocation or refund entitlement.

The applicable version should be retained with the accepted quotation and agreement. If you need a copy or clarification before committing, please contact hello@interiors360.in.